I visited this Cold Stone while on a family trip this weekend and I have to say I wasn't impress. Not because of the ice cream because the ice cream was delicious but because of the service and the store. We entered the store and everybody was in the back of the store and all you could hear was ppl laughing in the back ( FYI you can hear ppl coming in, the boardwalk is pretty loud) it took them a few minutes to come out. No greeting, no welcome to cold stone, nothing! We asked to taste one of the flavors and went ahead with our order, my husband wasn't sure of his flavor so it took him a minute to make a decision meanwhile another female came out and asked my husband very unprofessional if he had made his selection. (No People skills!) When we went to pay the counter was so sticky, I had to go wash my hands after paying. (Pictures attached for the bathroom) I asked the cashier when was the last time they cleaned this he just gave me a nasty look. When walking out we wanted to sit inside (hot outside) but the floors and tables were dirty and with empty containers on top. We decided to take our ice cream outside. I was very disappointed because cold Stone was my first job in high school and I know what kind of training they put you through in order to make the customers visit enjoyable.
(1)
Kristine S.
Ice cream was great but I thought the whole point of tipping was to get a song from the employees! Neither one sang anything anything when we tipped!
(2)
Rob B.
I've always been a fan of Cold Stone Creamery. How can you say no to super soft ice cream that has the fillings of your choice mixed in front of you as opposed to just tossed on top? We were in need of an afternoon snack and decided to step in for a sweet treat. Nothing too fancy about Cold Stone...just really good, sweet, fattening ice cream. They do have their signature creations, which are pre-approved ice cream flavors mixed with certain toppings, or you can make your own wacky combination. Since we were sharing we ordered a "Like It" (small) sized cup of the Banana Caramel Crunch ($4.99), as opposed to making our own. Apparently the ice cream mixer person didn't hear the "like it" part and proceeded to make a larger portion, though when we told her she said "whatever" and charged us for the small, which was nice. The ice cream was as great as you would expect, and I loved the simple combination of vanilla ice cream with almonds, fresh-sliced banana and caramel sauce. It definitely filled us up and kept us satisfied until our late lunch. I'll always be Cold Stone kinda guy when it comes to ice cream chains. The ice cream is a bit rich, and the price is a bit steep, but if you're looking for a once in a while indulgence then this is the place to go.
(3)
Devo S.
Yum...nice way to cool down from the heat of walking around the Broadway at the Beach area. Nice staff; only issue was that they couldn't process my CSC gift card :( But besides that, completely enjoyed by milk chocolate ice cream with peanut butter mix in, while Hubby enjoyed his Lotsa Caramel shake.
(4)
Radha H.
So many good choices buy banana is my fav...for now. Save your movie ticket stub and they give you Buy 1 Get 1 for 1/2.
(5)
Dan R.
I understand that October is not a prime tourism month in Myrtle Beach. I understand that the folks who work in the retail shops might be a little bored at the lack of customers. But if you are in the front of the public, you have to do better than what we experienced tonight. What we saw here tonight was a sullen, unsmiling, zero personality of a counter-person. By matter of contrast, a half hour before we walked into this empty Cold Stone, we lefty an equally empty King Kong Sushi where we had dinner. But at King Kong, we had the pleasure of dealing with an absolutely delightful young lady (Veronica) who was about the same age as the cheerless young lady at Cold Stone. As for the ice cream, it was excellent, I had a small dish of chocolate cake batter with Heath Bar mix-ins.
(2)
Jennifer H.
Not great, not bad. They were out of powerade, which was a bummer. It's about a thousand degrees outside. Kids enjoyed the sweet treats while hubs and I had bottled water. Inexpensive. Good air conditioning. Very loud Christian music is an interesting choice for a Friday afternoon, but whatever.
(3)
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Address :1130 Celebrity Circle,Suite E-322
Myrtle Beach, SC, 29577
Melanie W.
I visited this Cold Stone while on a family trip this weekend and I have to say I wasn't impress. Not because of the ice cream because the ice cream was delicious but because of the service and the store. We entered the store and everybody was in the back of the store and all you could hear was ppl laughing in the back ( FYI you can hear ppl coming in, the boardwalk is pretty loud) it took them a few minutes to come out. No greeting, no welcome to cold stone, nothing! We asked to taste one of the flavors and went ahead with our order, my husband wasn't sure of his flavor so it took him a minute to make a decision meanwhile another female came out and asked my husband very unprofessional if he had made his selection. (No People skills!) When we went to pay the counter was so sticky, I had to go wash my hands after paying. (Pictures attached for the bathroom) I asked the cashier when was the last time they cleaned this he just gave me a nasty look. When walking out we wanted to sit inside (hot outside) but the floors and tables were dirty and with empty containers on top. We decided to take our ice cream outside. I was very disappointed because cold Stone was my first job in high school and I know what kind of training they put you through in order to make the customers visit enjoyable.
(1)Kristine S.
Ice cream was great but I thought the whole point of tipping was to get a song from the employees! Neither one sang anything anything when we tipped!
(2)Rob B.
I've always been a fan of Cold Stone Creamery. How can you say no to super soft ice cream that has the fillings of your choice mixed in front of you as opposed to just tossed on top? We were in need of an afternoon snack and decided to step in for a sweet treat. Nothing too fancy about Cold Stone...just really good, sweet, fattening ice cream. They do have their signature creations, which are pre-approved ice cream flavors mixed with certain toppings, or you can make your own wacky combination. Since we were sharing we ordered a "Like It" (small) sized cup of the Banana Caramel Crunch ($4.99), as opposed to making our own. Apparently the ice cream mixer person didn't hear the "like it" part and proceeded to make a larger portion, though when we told her she said "whatever" and charged us for the small, which was nice. The ice cream was as great as you would expect, and I loved the simple combination of vanilla ice cream with almonds, fresh-sliced banana and caramel sauce. It definitely filled us up and kept us satisfied until our late lunch. I'll always be Cold Stone kinda guy when it comes to ice cream chains. The ice cream is a bit rich, and the price is a bit steep, but if you're looking for a once in a while indulgence then this is the place to go.
(3)Devo S.
Yum...nice way to cool down from the heat of walking around the Broadway at the Beach area. Nice staff; only issue was that they couldn't process my CSC gift card :( But besides that, completely enjoyed by milk chocolate ice cream with peanut butter mix in, while Hubby enjoyed his Lotsa Caramel shake.
(4)Radha H.
So many good choices buy banana is my fav...for now. Save your movie ticket stub and they give you Buy 1 Get 1 for 1/2.
(5)Dan R.
I understand that October is not a prime tourism month in Myrtle Beach. I understand that the folks who work in the retail shops might be a little bored at the lack of customers. But if you are in the front of the public, you have to do better than what we experienced tonight. What we saw here tonight was a sullen, unsmiling, zero personality of a counter-person. By matter of contrast, a half hour before we walked into this empty Cold Stone, we lefty an equally empty King Kong Sushi where we had dinner. But at King Kong, we had the pleasure of dealing with an absolutely delightful young lady (Veronica) who was about the same age as the cheerless young lady at Cold Stone. As for the ice cream, it was excellent, I had a small dish of chocolate cake batter with Heath Bar mix-ins.
(2)Jennifer H.
Not great, not bad. They were out of powerade, which was a bummer. It's about a thousand degrees outside. Kids enjoyed the sweet treats while hubs and I had bottled water. Inexpensive. Good air conditioning. Very loud Christian music is an interesting choice for a Friday afternoon, but whatever.
(3)